Frequently Asked Questions

Visionaire Medical has regular clinics for both Private and NHS patients across the 4 locations outlined below:

Please do not hesitate to get in touch with us here to discuss your preference of location and what treatment you require.

We have a range of patient documents available below:

Excess Eyelid Skin (Dermatochalasis) and Droopy Brows (Eyelid Brow Ptosis)
Droopy eyelids (Ptosis)
Turned-In Eyelid (Entropion)
Turned-Out Eyelid (Ectropion)
Eyelid Skin Cancer
Eyelid Spasms & Facial Spasms
Eye Effects of Facial Paralysis
Stye/Chalazion
Watering Eye in Adults and Children
Blocked Tear Ducts – Adults Dacryocystorhinostomy (DCR)
Blocked Tear Ducts – Kids (Probing/Tubes)
Botulinum Toxin and Facial Fillers

We advise every patient to allow up to a maximum of 45 mins for their medical review for an outpatient clinic.

Here is what to expect from a timeline perspective at your appointment:

Registration: 5-10 minutes
Doctor assessment and treatment plan: 15 to 30 minutes
Dressing and suture removal: 15 mins
Checkout: 5-10 minutes

At the time of your initial visit to clinic, you should arrive 10 minutes before your appointment time, unless you have been given instructions to arrive earlier. Please check in with our receptionist upon your arrival.

Please bring the New Patient Information sheet you received via email with you if you have not uploaded it onto your patient portal electronically. This form will obtain essential information about you. Information concerning your age, occupation, smoking status etc is also important because it has a bearing upon your health and physical status. Please be assured that all information is confidential, and no part of your record will be disclosed without your written consent.

When your appointment time arrives, you will be called to the examination room. You will be asked about your medical history. You will need a list of all the medication you are taking at present. If you are using eye medicines, please bring the bottles with you. This information is important to the doctor who examines you.

We would appreciate your calling at least 24 hours in advance and if you must cancel your appointment or a “no-show” fee could be applied.

We offer private hospital prescriptions to be dispensed via the pharmacy at Nuffield Hospital and Spire Hospitals or via instruction to your GP. Most often you would be able to purchase over the counter medications outside the hospital if need be.

Surgery is carried out at the following hospitals:

Initial consultation starts from £200. Please enquire for bespoke treatment.

Visionaire Medical Eye Consultants accept a wide variety of insurance coverages, including BUPA, AXA, AVIVA and Vitality. Because insurance plans and carriers change almost constantly, we urge you to check with your insurers in advance on the specifics of your insurance coverage and whether it is accepted by Visionaire Medical.

Our Patient Portal can provide you with important patient information. You can request an appointment, request repeat medications, have access to see your patient summaries, email your doctor / staff with questions and comments. You can access it here.

Our Practice aims to ensure the highest standard of medical care for our patients and we are committed to protecting and respecting your privacy. To do this we keep records about you, your health and the care we have provided, or plan to provide, to you. This Privacy Policy does not provide exhaustive details of all aspect of the collection and use of personal information by the practice. However, we are happy to provide any additional information or explanation needed.